Program Training 
FAMILY CASE MANAGEMENT

Target Audience: 
State and local agency personnel working as Case Managers with the Family Case Management Program.
Course Length: 1-2 days plus a 2-3 hour online course
Course Description:  
Staff registering for this training must complete a 2-3 hour web based training module prior to attending the additional one day training in either Chicago or Springfield. The web based and classroom training are designed to address the needs of new case managers and cover each step of the Case Management process: client identification and outreach; family assessment; service planning and resource identification; linking clients to needed services; service implementation and coordination; monitoring service delivery; advocacy; and evaluation. There will also be a 2nd day of training available for non-nurse case managers which will cover health issues related to pregnant women and infants.
Performance Objectives:
Upon completion of the course, participants will be able to:
  • Discuss the four main responsibilities of a Case Manager
  • Describe ways to accomplish interagency cooperation
  • Identify methods for implementation of advocacy strategies
  • Verbalize the purpose of evaluation at the client and system level
  • Discuss Case Manager responsibilities for participant assessment and diagnosis
  • Describe the method for service planning and resource identification
  • Review the service delivery requirements in accordance with the Maternal Child Health Codes
  • Discuss the monitoring of service delivery

DAY 2 (non-nurses only):

  • Discuss the importance of prenatal care for pregnant women and their unborn babies
  • Identify three newborn/infant care needs

Course Code: FCMP 

Contact Hours: RNs (one day)

This activity has been submitted to WNA CEAP for approval to award contact hours. Wisconsin Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Universal Training Hours: 13 (two days)

CPE: 13

Clock Hours (Social Workers): 13

Trainers for the class include: Cheri Hoots, Craig Jeffreys

Dates/Locations:

Class Times:

Day 1: 9 AM to 4:30 PM

Day 2: 9 AM to 3:00 PM (for non-nurse Case Managers)

FY2011 training dates are dependent upon receipt of contract.

CHTC reserves the right to change training dates needed.

Chicago Site

May 18 - 19, 2010

July 27 - 28, 2010

September 21 - 22, 2010

November 2 - 3, 2010

March 8 - 9, 2011

May 17 - 18, 2011

Springfield Site

April 7, 2010

July 1, 2010

August 10, 2010

October 13, 2010

February 9, 2011

April 6, 2011







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