Program Training
Frontline Support
Course Length: 2 days
Target Audience: State
and local agency personnel working in the support staff capacity with
the Family Case Management and/or WIC programs in Illinois.
Course Description: This training has been designed to address the
needs of those, new and experienced, who are involved in the daily
support of the WIC and FCM programs. General topics to be covered
include: Customer Service, Cultural Competence, Civil Rights,
Breastfeeding Support, Interviewing Techniques, Dealing with Difficult
Participants, Prevention Techniques and Integration. Program specific
policies for income determination, participant eligibility, scheduling,
etc. will also be covered. It is important to note that this training
will cover programmatic issues only, and will not include a Cornerstone
component.
Performance Objectives:
Upon completion of the course, participants will be able to:
- Identify the mission/goals of the WIC
and FCM programs
- State 5 examples of good customer
service practices
- Identify 3 practices for maintaining
cultural competency
- Describe ways to deal with a
difficult participant
- List the IDHS integration
requirements
- State 2-3 outreach activities to
locate clients
- Determine the eligibility
requirements of WIC and FCM programs
Course Code: FRONT
Contact Hours:
RNs 12.0 OCC
CPE Credits: RDs/RDTs 12.0 OCC
CEUs: 1.2 OCC
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Dates/Locations:
CHTC reserves the right to change training dates needed.
Chicago Site
October 14 - 15, 2008
January 6 - 7, 2009
Springfield Site
September 9 - 10, 2008
March 17 - 18, 2009
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