Program Training 
Frontline Support

Course Length: 2 days 
Target Audience: State and local agency personnel working in the support staff capacity with the Family Case Management and/or WIC programs in Illinois.
Course Description:
This training has been designed to address the needs of those, new and experienced, who are involved in the daily support of the WIC and FCM programs. General topics to be covered include: Customer Service, Cultural Competence, Civil Rights, Breastfeeding Support, Interviewing Techniques, Dealing with Difficult Participants, Prevention Techniques and Integration. Program specific policies for income determination, participant eligibility, scheduling, etc. will also be covered. It is important to note that this training will cover programmatic issues only, and will not include a Cornerstone component.

Performance Objectives:

Upon completion of the course, participants will be able to:

  • Identify the mission/goals of the WIC and FCM programs
  • State 5 examples of good customer service practices
  • Identify 3 practices for maintaining cultural competency
  • Describe ways to deal with a difficult participant
  • List the IDHS integration requirements
  • State 2-3 outreach activities to locate clients
  • Determine the eligibility requirements of WIC and FCM programs

Course Code: FRONT 

Contact Hours: RNs 12.0 OCC
CPE Credits: 
RDs/RDTs 12.0 OCC 
CEUs: 
1.2 OCC 

Dates/Locations:

CHTC reserves the right to change training dates needed.



Chicago Site

October 14 - 15, 2008

January 6 - 7, 2009


Springfield Site

September 9 - 10, 2008

March 17 - 18, 2009





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